Support Services
One of our main goals is to build lasting relationships with our clients and always ensure that every possible measure is taken to exceed expectations. Our highly-qualified and friendly team of training, sales, instruction, and curriculum professionals ensures that all of your questions and needs are handled in an efficient manner. Below is a list of the different support services that we offer.
Course Instruction - for online program model only
- We offer three options for course instruction; your instructors teach, our instructors teach, or we all teach together in a blended instruction model.
- If you use our teachers, you get certified instructors and academic support with extended hours. We grade and tutor, as well as provide synchronous learning opportunities. We then submit final grades to the school and the school can incorporate the grade into the student's academic transcript.
Academic Support
- We will provide you with our toll-free number into our Virtual Learning Center.
- Our extended hours allow your students more time for course assistance.
- InnovatED's live instructors are also available for one-on-one assistance.
Training
Training is available for all of the following:
- Online Program model subjects such as:
- teaching online
- online mentoring
- administrating your program
- creating online courses
- Hybrid/Supplemental course creation
- PLC/Professional Development creation
Implementation
- Our implementation service includes guiding your program administrator through the procedures for setting up an effective process to meet your school's specific student population needs.
- The implementation plan is also tailored to meet your specific goals.
- InnovatED team members will be there to assist school administrators along every step of the way.
Faculty Support
- Teachers are identified as faculty points of contact and can dial into our Innovated help desk to receive assistance with technology and address any other program or platform questions
- Faculty support from InnovatED is both functional and technical.
Curriculum Design and Development
- If you have a course specific to your school, we can assist you with converting that into a virtual program to be delivered via the InnovatED platform.
Technology Integration
- Assisting with data migration between school technology and the innovated platform